Collection short description here

Contact Center 101

Simplify customer management with Contact Center's integrated solutions and automatic ticket generation.

Swedish

Learn how customer cases are created and managed in Contact Center.

Case management in Contact Center

Manage all cases from phone, email and chat. Filter, assign, monitor and collaborate easily.

Understanding case statuses in Contact Center

Understand case statuses in Contact Center for efficient handling of customer cases.

Contact Center settings for a supervisor

Supervisor guide: manage agents, channels, and settings in Contact Center.

Create a web chat

Create and manage web chats to automatically generate cases in Contact Center.

Create a web widget

Create and configure web widgets with chat, callback, and email for your website.

Connect channels to Contact Center

Connect response groups, email, and web chat to Contact Center for case management.

Create an email address in Contact Center

Create and link email addresses to Contact Center for case management.

Create an email channel in Contact Center

Create an email channel in Contact Center to handle incoming emails efficiently.