Collection short description here

Response groups 101

Learn the basics of response groups: roles, dashboard, agents, supervisors, and call handling.

IVR (button selection menus) 101

Create interactive voice response (IVR) menus so callers can select the correct department directly via phone keys.

Analytics Reports

Gain insights into call flows and streamline operations with the analytics service.

Analytics Explore

Analyze ring flows and response groups with Analytics. Choose metrics, adjust thresholds, and export data.

Response group settings for a supervisor

Supervisor Guide: Manage agent groups, ring strategies, schedules, and call flows in response groups.

Agent response group settings

Agent guide: set availability, select device for calls, and manage activity status.

Response group settings for users with telephony system permission

Complete guide to response group settings: agents, AI, calls, callback, CI and case management.

To-do function in response groups

Manage and follow up on missed calls, voicemails, and callbacks in the To Do list.

Callback

Let callers choose callback instead of queuing. Automatic or manual callback with SMS confirmation.

Input collector

Create an Input collector for efficient data collection via telephony systems.